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Shipping and Return

Our standard ground mail service is via USPS. We aim to send packages out within 3-7 business days of your order being placed. Please be advised that shipments are not sent out on Saturdays, Sundays, or on any holidays. We cannot guarantee arrival dates or times since USPS handles our shipping. Shipping fees apply to all applicable orders. 

Please note that when you place an order with us, the liability for your package is between you and the carrier. We do not make any exceptions to this policy. Please note that  ALL sales are final no exchanges. Due to sanitary aspect of our products, We do not accept returns. If any reason you are dissatisfied with your order, please write an email at the address below so that we may best solve your issue. 

   

CUSTOMER CARE

We do our best to respond to all customer service inquiries within 48 hours.

Email us at Planetpeluche@yahoo.com for correspondence in regards to your order